Purpose
These Terms & Conditions govern the relationship between Welfare Academy and students, learners, applicants, website users, contractors, and individuals accessing institutional services.
Scope
These Terms apply to course delivery, online learning, assessments, welfare support, safeguarding, and administrative arrangements.
Acceptance of Terms
By applying, enrolling, or accessing institutional services, individuals agree to comply with these Terms & Conditions and associated institutional policies.
Institutional Responsibilities
Welfare Academy shall seek to:
• Deliver educational services reasonably expected
• Maintain learning and welfare support systems
• Protect personal data appropriately
• Support equality and inclusion principles
• Communicate significant institutional changes appropriately
Student Responsibilities
Students shall:
• Provide accurate information
• Maintain respectful conduct
• Meet attendance and academic requirements
• Protect login credentials
• Use institutional systems responsibly
• Comply with safeguarding obligations
Course Information and Delivery
Welfare Academy reserves the right to make reasonable operational, regulatory, or academic changes where necessary.
Online Learning and Digital Systems
Students accessing online systems must comply with safeguarding, confidentiality, and cybersecurity expectations.
Attendance and Participation
Students are expected to attend learning activities and participate appropriately in assessments and support arrangements.
Assessment and Academic Integrity
Academic misconduct may include plagiarism, collusion, fabrication of evidence, fraudulent activity, and unauthorised assistance.
Fees and Payments
Students shall comply with agreed payment arrangements. Failure to meet payment obligations may affect access to services or assessments.
Refunds and Cancellations
Refunds and cancellations shall be managed in accordance with Consumer Rights Act 2015 principles and institutional procedures.
Safeguarding and Welfare
Safeguarding concerns may override confidentiality where risk to life, abuse, exploitation, or criminal conduct is identified.
Equality, Inclusion, and Accessibility
This document operates in accordance with the Equality Act 2010 and accessibility obligations.
Mental Health and Student Support
The institution may provide welfare support, safeguarding support, mental health guidance, accessibility support, and referral assistance.
Intellectual Property
Institutional materials remain the intellectual property of Welfare Academy or respective rights holders unless otherwise stated.
Data Protection and Privacy
Personal data shall be processed in accordance with UK GDPR and the Data Protection Act 2018.
Confidentiality
Confidentiality may be limited where safeguarding, legal, or safety obligations require disclosure.
Limitation of Liability
Welfare Academy shall not be liable for disruption arising from circumstances reasonably beyond institutional control.
Complaints and Dispute Resolution
Complaints shall be managed in accordance with the Welfare Academy Complaints Procedure.
Changes to Terms & Conditions
Welfare Academy reserves the right to amend these Terms & Conditions where necessary.
Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Governance and Review
These Terms & Conditions shall be reviewed annually and aligned with OfS expectations and UK legal requirements.
Contact Information
Email: support@welfarehs.co.uk
Telephone: 020 3983 0282
Policy Approval
These Terms & Conditions are approved and maintained by Welfare Academy management.